Support

Most questions are answered below. If yours is not, write to us — we read every message.

Frequently asked

I paid for Premium but the app shows me as free

1. Check you are signed in to the same Apple ID that bought the subscription.
2. Open any Premium feature to bring up the paywall.
3. Tap Restore at the top of the paywall.
4. Wait a few seconds. If it still shows free, close and reopen the app.

If it is still wrong, email us with the Apple ID email used for the purchase and the date of purchase. Do not buy a second subscription.

How do I cancel my subscription?

1. Open Settings on your iPhone.
2. Tap your name at the top, then Subscriptions.
3. Tap Prephive, then Cancel Subscription.

Cancelling stops the next renewal. You keep Premium until the end of the period you already paid for. We cannot cancel an App Store subscription for you — only Apple can. Deleting the app does not cancel it either.

Can I get a refund?

Refunds for App Store purchases are handled by Apple, not by us. Request one at reportaproblem.apple.com with the Apple ID that made the purchase.

How do I delete my account?

1. Open the Stats tab.
2. Tap your account row, then Account.
3. Tap Delete account.
4. Type DELETE to confirm.

If you cannot get into the app, email prephive@quizvaultbox.com from the address on the account and we will delete it for you.

Can I get a copy of my data?

Yes. Email prephive@quizvaultbox.com from the address on your account and ask for an export. We send your account and study data in a portable format, normally within 30 days. The same address handles access, correction, and deletion requests. See the Privacy Policy.

I cannot sign in

• Forgot your password: use Forgot password on the sign-in screen and follow the emailed link.
• Signed up with Apple or Google: use the same button you used originally. An account created with Sign in with Apple has no password.
• Apple "Hide My Email": we only ever see the relay address, so write to us from that relay address or tell us which one it is.

A question looks wrong

Use Report inside the question during a session. Pick a reason and add detail. Reports go to our moderation queue. Prephive is a study aid, not a clinical reference — always check anything important against an authoritative source.

My import did not work

• Extracting MCQs from a file that already contains questions is free. Generating questions from plain notes needs Premium.
• Supported: PDF, Word (.docx), Excel (.xlsx), and photos of a page.
• A scanned page with poor contrast or handwriting may not read cleanly. Try a sharper photo, or paste the text directly.
• AI features have a daily limit per account. If you hit it, try again the next day.

Which devices does Prephive support?

iPhone, on the iOS version stated on the App Store listing. Prephive is not published for iPad.